Refund policy

Effective Date: 05/11/2026

Thank you for shopping with D.Lights. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, uninstalled, and in their original condition
  • Products must be returned in the original packaging with all accessories, manuals, and components included
  • Proof of purchase or order confirmation is required
  • Custom-made, special-order, final sale, clearance, or discontinued items are non-returnable unless damaged or defective

Non-Returnable Items

The following items cannot be returned:

  • Custom or made-to-order products
  • Final sale or clearance items
  • Installed, modified, or damaged products not caused by shipping
  • Items returned without original packaging

Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged or defective, contact us within 48 hours of delivery at [your email address] with:

  • Your order number
  • Photos of the damage and packaging
  • A brief description of the issue

We will work quickly to resolve the matter through replacement, repair, or refund when applicable.

Return Process

To initiate a return, please contact us at:

Email: info@dlights.co
Phone: (310) 424 3544

Once your return request is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Restocking Fee

A restocking fee of up to 15% may apply to certain returned items, especially large, fragile, or special-order lighting products.

Exchanges

We only replace items if they are defective or damaged. For exchange requests, please contact us directly.

Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet shipped or entered production.

Special-order or custom items cannot be canceled once production has started.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

D.Lights
Email: info@dlights.co
Phone: (310) 424 3544